Feedback & Grievance
We Listen. We Improve.
Your feedback drives our excellence.
Patient Experience Help us serve you better.
Continuous Improvement Through Your Voice.
“Your feedback drives our excellence.”
At Buddha Hospital & Research Institute, our dedicated medical specialists and healthcare staff provide round-the-clock clinical care, ensuring that every patient receives compassionate, prompt, and evidence-based treatment.
Equipped with advanced infrastructure, NABH-oriented safety protocols, and transparent medical guidance, Feedback & Grievance brings high-standard healthcare directly within reach of patients across Bihar and Eastern India.
We Hear You
Every suggestion and complaint is carefully reviewed.
Prompt Action
Dedicated grievance team for quick resolution.
Better Systems
Feedback used to train staff and improve processes.
Patient First
Committed to enhancing your hospital experience.
Clinical Leadership,
Department of Feedback & Grievance
Buddha Hospital & Research Institute
Strategic Foundations
Your experience matters. Tell us what we did right, and where we can improve.
Dedicated Team
Clinical Distinction
Patient Experience Officers available to assist you.
Action Oriented
Clinical Distinction
Structured process to analyze and act on feedback.
Confidentiality
Clinical Distinction
Your complaints are handled with strict privacy.
Timely Response
Clinical Distinction
We strive to address and resolve issues quickly.
Ways to Connect
How to share your thoughts.
Feedback Forms
Available at all nursing stations and reception areas.
Online Portal
Submit your feedback directly through our website.
Help Desk
Speak directly to our Patient Experience Officer in the lobby.
Email Us
Send detailed feedback to our dedicated care email ID.
QR Codes
Scan QR codes in waiting areas for a quick digital survey.
Discharge Survey
Share your inpatient experience during the discharge process.
Grievance Redressal — A transparent process
Growing with you.
At BHRI, we view feedback as a gift. Whether it is a compliment for a nurse who went above and beyond, or a suggestion to improve our waiting times, your insights help us refine our services and deliver better healthcare to the community.
Dedicated Specialists
Experienced doctors, surgeons, and nurses providing comprehensive clinical oversight.
Modern Equipment
State-of-the-art diagnostic instruments and monitoring systems for high clinical precision.
Transparent Care
Zero hidden costs, verified billing, and support for cashless insurance & PMJAY coverage.
24×7 Availability
Round-the-clock emergency assistance, ambulance dispatch, and critical response.
Clinical Capacity
Facilities & Infrastructure
Multi-lingual Feedback Forms
Equipped with modern clinical technology
Digital Survey Tablets
Equipped with modern clinical technology
Dedicated Grievance Officer
Equipped with modern clinical technology
Weekly Management Review
Equipped with modern clinical technology
Patient Satisfaction Tracking
Equipped with modern clinical technology
Zero Retaliation Policy
Equipped with modern clinical technology
24/7
Online Feedback
Round-the-clock clinical readiness
Quick
Resolution Time
Round-the-clock clinical readiness
100%
Complaints Reviewed
Round-the-clock clinical readiness
Valued
Every Suggestion
Round-the-clock clinical readiness
Specialized Clinical Care
Buddha Hospital & Research Institute
Quick Answers
Feedback & Grievance FAQs
Key answers regarding Feedback & Grievanceat Buddha Hospital & Research Institute.
You can speak to the floor supervisor, fill out a feedback form, use the online portal, or contact the Grievance Redressal Officer directly.
Have questions about Feedback & Grievance or admissions?
Our 24×7 patient helpdesk is always ready to guide you.
Ready to Help
Help us be better.
Your opinion shapes our hospital. Share your experience with us today.